FAQs

 

How do I place an order?
You can place and order by fax, phone, or email. Orders can be placed by phone Monday – Friday 8am-5pm, and Saturday 8am-2pm. You can fax and email your orders 24/7. A rental specialist will contact you back within 24 hours. We require a 50% non-refundable deposit to hold any reservations.
When do I need to make a reservation?
We suggest to our clients to make reservations the sooner the better. The more notice we have helps us guarantee we can accommodate your needs. Placing an order 7 days prior to your event usually gives us enough time. Tents or larger orders usually need about 2 weeks advance.
What is your change policy?
The customer has 5 days prior to their event to change any quantities. Special order or sub-rental items are non-refundable. Any changes made after the 5 day period can require a restocking fee.
What is the Damage Waiver?
The damage waiver covers any accidental damage. It is 12% of your equipment rentals. The customer has the right to waive the damage waiver. If the customer decides to do so, they will be held liable for any damages that may occur. If the customer decides to keep the waiver it is non-refundable. It does not cover theft, vandalism, mysterious disappearance, or damage due to misuse of equipment.
Can I pickup our equipment?
We offer our customers pick up service Monday – Friday 8am-5pm and Saturday 8am-2pm. Please contact one of our rental specialists if you are uncertain.
What is your cancellation policy?
Any cancellations will cause you to lose your 50% deposit, which we require upfront. Cancellation on the day of delivery or in-store pick up.
What are your payment policies?
We accept VISA, MasterCard, Discover, and company check. No personal checks will be accepted. Charge accounts are available after a 2 week credit background check.
How do I arrange a tent site visit?
Tent site visits can be arranged by contacting one of our tent specialists. The site visit allows us to determine what size tent you may need, along with any other suggestions we may be able to provide. Some tent visits do require a site deposit. If you decide to let us do your tent, the deposit will be deducted from your final bill.
How far do you deliver?
We are located in the heart of Baltimore City. Call one of our rental specialists to receive the current delivery rates in Baltimore. Any deliveries outside the Baltimore area will require an additional charge. Any deliveries that acquire more then one vehicle may require additional charges.
How is equipment delivered and how should it be returned?
All equipment is delivered and stacked neatly in the customers requested destination. All equipment should be broken down and stacked exactly where it was delivered unless different arrangements are made. Additional charges will apply if equipment is not broken down and stacked neatly. All china, flatware, and glasses should be returned to their crates they were delivered in. They should all be scrapped and rinsed free of any food or debris. Additional charges will apply if items are returned dirty. All equipment must be accounted for on pick up. Additional charges will apply for any missing equipment.
Do you offer event set up and breakdown?
We do offer set up and breakdown. Contact one of our rental specialists to get the current rates. What size linens fit what size tables? Visit our table linen guide to better help serve you.
How do I handle damp or wet linens after an event?
If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
We estimate you need about 3 sq ft. of dance space per person. You should estimate that only half of your total number of guests will be dancing at one time. For example: 50ppl 12x12 or 11x13, 100ppl 18x17 or 19x19, 150ppl 22x20 or 21x21.
Do I have to pay for rentals that I don't use?
Yes, we charge for all time out.