Rental Policies

Below are some of our general rental policies. Full terms and conditions are detailed on the back of every contract. If you have additional questions, check out Frequently Asked Questions, Planning Tools or contact us directly. Thank you for choosing ABC!

Reservations

To ensure quantities and availability, customers are encouraged to place all rental orders well in advance - at least two months in advance for tents, all other orders at least 4 weeks. First time renters must provide a valid drivers license and valid debit or credit card. All reservations require a 50% non-refundable deposit. We accept VISA, MasterCard, American Express, Discover. Personal checks and cash are not accepted.  For delivery service, any remaining balance must be paid in full 24 hours prior to the scheduled delivery. Pick-up orders can pay in full upon arrival.

Delivery

Normal round trip delivery is $80 and available Monday-Friday 9:00 am – 4:00 pm and Saturday 9:00 am to 1:00 pm and to first floor or loading docks. Additional charges apply based on mileage, drop off location (requiring steps, elevators, etc), if before/after normal business hours, holidays and narrow time windows. Rental minimum may also apply. Customer is responsible for order confirmation and accuracy upon delivery. Customer must notify ABC Party and Tent Rental at the time of delivery if items are missing or damaged. Customer assumes all liability after ABC Party and Tent Rental leaves the delivery site.

Pick Up

Pick-up service is available Monday through Friday 8:30 a.m. to 4:30 p.m. and Saturday 8:30 a.m. to 1:30 p.m. items should be cleaned and assembled in a single location as specified earlier. All china, silver, utensils, etc., should be rinsed, food-free, and re-packed in the same containers as delivered. Additional charges will apply for all unreturned boxes and crates, breakage, loss and excessive cleaning. Linen should be dry and free of debris to prevent staining and mildew. Tables and chairs must be folded, stacked and ready for pick up unless ABC Party & Tent Rental is contracted for setup and/or takedown. Wax must be removed from candelabras. Items not meeting these conditions are subject to additional fees.

Damage Waiver

ABC Party and Tent Rental guarantees rental equipment is in top working condition but we understand that accidents can happen during an event. The damage waiver is a one-time, non-refundable charge to cover the customer against any accidental damage and avoid extra charges. Vandalism, theft, mysterious disappearance or excessive damage is not covered under the damage waiver. The customer has the right to decline the damage waiver but will be held liable for damages that occur – additional charges may apply.

Loss or Damaged

The customer retains full responsibility for rented equipment from the time of pick-up/delivery to the time of return. Please be sure equipment is secured when not in use and protected from the weather. Additional charges will apply for missing, broken, burned or heavily damaged items. China, glassware, etc., will be considered broken if returned chipped. We do not rent china or glassware that is chipped; once it is chipped we discard it. If you discover a chipped or broken item when you unpack your order, please notify us at once so that we can promptly replace the item.

Set up and Breakdown

Set up and break down service is available at a reasonable additional cost if arranged in advance. If no arrangements are made and this service is desired on delivery, our drivers must call for authorization and pricing. Call one of our event specialists for the latest set up and breakdown charges.

*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE - THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT.